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FAQs

FAQs

Below FAQ are some common concerns of our clients, if you have other questions, please just send it to sparklygowns@gmail.com Below FAQ are some common concerns of our clients, if you have other questions, please just send it to sparklygowns@gmail.com

What is the best way to contact you with questions? What is the best way to contact you with questions?

Please send your question to info@sparklygowns.com. Also, you can send us a SMS text, WhatsApp, or Viber 2082273790. A member of our staff will contact you soon on working days. Please send your question to info@sparklygowns.com. Also, you can send us a SMS text, WhatsApp, or Viber 2082273790. A member of our staff will contact you soon on working days.

Each dress is made differently, so please check the size chart on the dress page that you are looking at for accurate sizing information. Please note that European sizes run smaller than American Sizes. Be sure to measure carefully before placing your order. Remember that you could take up a large dress, but it is not always possible to let it out to a small size. For Celestial dresses, please add 1 inch (2.5 cm) to each measurement. This is because the items will be delivered in 10-12 weeks, and the girls may grow until the wearing date. Each dress is made differently, so please check the size chart on the dress page that you are looking at for accurate sizing information. Please note that European sizes run smaller than American Sizes. Be sure to measure carefully before placing your order. Remember that you could take up a large dress, but it is not always possible to let it out to a small size. For Celestial dresses, please add 1 inch (2.5 cm) to each measurement. This is because the items will be delivered in 10-12 weeks, and the girls may grow until the wearing date.

Our business is an online store based in North Carolina, and we serve our customers exclusively through our online platform.

We also offer private appointments for select products. Please contact us at info@sparklygowns.com and let us know your preferences or the product you are interested in.

If the item you are considering is available for an in-person viewing, we’ll be happy to arrange a private appointment for you.

Our business is an online store based in North Carolina, and we serve our customers exclusively through our online platform.

We also offer private appointments for select products. Please contact us at info@sparklygowns.com and let us know your preferences or the product you are interested in.

If the item you are considering is available for an in-person viewing, we’ll be happy to arrange a private appointment for you.

Due to the special nature of our garments, all sales are considered final, and we are unable to accept returns, refunds, cancellations, or exchanges.

However, if your item arrives damaged, defective, or incorrect due to an error on our part, please contact us as soon as possible. We will be happy to review the issue and work with you to find an appropriate resolution.

We kindly encourage you to carefully review the style, color, size, measurements, and shipping information before confirming your order.

Thank you for your understanding and for choosing Sparkly Gowns. We truly appreciate your business.

Due to the special nature of our garments, all sales are considered final, and we are unable to accept returns, refunds, cancellations, or exchanges.

However, if your item arrives damaged, defective, or incorrect due to an error on our part, please contact us as soon as possible. We will be happy to review the issue and work with you to find an appropriate resolution.

We kindly encourage you to carefully review the style, color, size, measurements, and shipping information before confirming your order.

Thank you for your understanding and for choosing Sparkly Gowns. We truly appreciate your business.

We accept the following methods of payment: Paypal, Amazon Pay, Credit Cards: Master Card / VISA / AMEX / DISC, Klarma, ShopPay. Money Order: must be in U.S. funds. For international orders: Paypal. We accept the following methods of payment: Paypal, Amazon Pay, Credit Cards: Master Card / VISA / AMEX / DISC, Klarma, ShopPay. Money Order: must be in U.S. funds. For international orders: Paypal.

Most of our evening dresses are in stock and ready to ship. Available sizes and colors are shown on each product page. Inventory can change quickly, so availability is not guaranteed until your order is confirmed.

To confirm availability before ordering, please email info@sparklygowns.com or call us at 2082273790 with the style number, size, and color.

Made-to-order items typically take approximately 10-12 weeks for delivery.

Most of our evening dresses are in stock and ready to ship. Available sizes and colors are shown on each product page. Inventory can change quickly, so availability is not guaranteed until your order is confirmed.

To confirm availability before ordering, please email info@sparklygowns.com or call us at 2082273790 with the style number, size, and color.

Made-to-order items typically take approximately 10-12 weeks for delivery.

We usually take 2 business day to process the order and ship it to you.

The product will be delivered within 5-9 business days once it ships.

Also, you can choose other fast shipping methods via UPS or FedEx.

 We usually take 2 business day to process the order and ship it to you.

The product will be delivered within 5-9 business days once it ships.

Also, you can choose other fast shipping methods via UPS or FedEx.

We do! We can ship outside to the USA via USPS, UPS, or DHL, however, if you have another shipping service preference, let us know. We can arrange other methods. Shipments via USPS usually take more than three weeks, meanwhile, UPS and DHL take 8 business days. When shipping internationally, the time is different for every country, and also depends of the times in your country. Usually, it takes more than three weeks. NOTE: All International shipments are subject to duties and taxes. Custom and import charges are not included in our shipping charges. We do! We can ship outside to the USA via USPS, UPS, or DHL, however, if you have another shipping service preference, let us know. We can arrange other methods. Shipments via USPS usually take more than three weeks, meanwhile, UPS and DHL take 8 business days. When shipping internationally, the time is different for every country, and also depends of the times in your country. Usually, it takes more than three weeks. NOTE: All International shipments are subject to duties and taxes. Custom and import charges are not included in our shipping charges.

For made-to-order dresses, please contact us, in some cases, we can make it in other color. For evening collections, you can order only the colors that we show in the menu. For made-to-order dresses, please contact us, in some cases, we can make it in other color. For evening collections, you can order only the colors that we show in the menu.

Sure, you can contact us throught the online form, email: info@sparklygowns.com or via SMS, WhatsApp, Viber (1) 208.227.3790 Sure, you can contact us throught the online form, email: info@sparklygowns.com or via SMS, WhatsApp, Viber (1) 208.227.3790

As of March 3, 2021, your credit card will not be charged until we double-check our inventory and determine the item is available. In the case of the girl dresses from the Celestial Collection, we need to double-check the availability of fabrics and laces. After the verification, we will charge your credit card. If your item is unavailable, we will void the order and nothing will be charged to your card. As of March 3, 2021, your credit card will not be charged until we double-check our inventory and determine the item is available. In the case of the girl dresses from the Celestial Collection, we need to double-check the availability of fabrics and laces. After the verification, we will charge your credit card. If your item is unavailable, we will void the order and nothing will be charged to your card.
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